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Thank you @Andrew Carpenter, I've opened the support ticket SUPPORT-202368 Best regards

Hello. From my experience the warning you get is always presented in virtual environments, because VM does not emulate OpenGL capabilities in full scale. Please note: if product can't detect necessary OpenGL capablities, they will be emulated by CPU, and it may result into high CPU consumption (even when configuration is small, and no "heavy" analytics involved). Black screen after enabling VM hardware acceleration is another question, but I can't offer a quick answer here. Please open an issue at technical support portal if you need it to be explored. https://help.axxonsoft.com/jira/servicedesk/customer/portals

Dear Sirs, I've installed this version on windows 11 virtualbox 7.1.8 guest but at start it says: Pc hardware doesn't satisfy requiremens But if I click "proceed anyway" software starts correctly and it seems to work properly. Instead if I add the setting flag for 3d acceleration the axxon start but only a black screen view is shown. No way to go in setup.

I am trying to arm and disarm a camera with the gRPC protocol. So far I succeeded to enable and disable a camera but I have no idea how I can arm and disarm a camera. Should I use the ChangeConfigRequest and directly change the config of the video channel?

Hi Martedi Thank you very much for your explanation

Solved with a trick, named multiple layout as "default user1", "default user2", then shared with users, make a query each time to get the currentid if the name contain default. BR

Hi Welcome

We got USB and licenses. Please dont' screw at them they're young. Thanks, BR

Hi Van Shev, may I ask how to retrieve current user default layout? I share my postman collection as it would be self explanatory. I can successfully switch layout when I know the id, but in case multiple user should have a different predefined default layout? is there some trick to pass as id : "defaultuserlayout"? Thansk, BR axxon.postman_collection.json

Hi Martedi Who did you talk to about this? Please give me contact. Because as I know HID key doesn't use any data about OS. The license file contains data on basic hardware configuration (motherboard, processor, hard disk, video adapter, RAM, and network card) of all Servers. If you change any 2 of the basic hardware components, your license will be invalid. For example, this is the case when you change both CPU and motherboard. However, changing a graphics card or upgrading RAM will not affect the license.

Dear Van Shev, thank you we'll consider the USB dongle solution, as we've asked to local sales but they hasn't proposed it and only told a new license should be bought even in case of hardware fault... Thanks, BR

Hi Martedi if you use hardware guardant to bind the license then there should be no problems, But if you use system HID then need speak about licesne with you sales representative.

Dear Sirs, if we buy a pro license install on windows 10, then we can change operating system and keep license on new OS? Same in case of hardware fault, or Can you please clarify this doubt? Thanks, BR

Hi Nafis As I see it's not possible. But I try to clarify more details. I would like to say that this site is not official techical support site of AxxonSoft. If you have some software issue please use http://help.axxonsoft.com.

Please reply urgently. Waiting for your response.

Hello, Could anyone please tell how to pass multiple boundaries in a single api calls. However, Axxonsoft only allows to pass a single boundary. "boundary": { "x": 0.5002633, "y": 0.4734651, "w": 75.50027, "h": 13.47346, "index": 0 },

Hi Salem It is very hard to fix this issue here please create task at AxxonSoft support site http://help.axxonsoft.com

I have a problem in web report some data won't show in specific date and in some case I have some missing information

Hi Martedi it's good idea. I'll think about this. Thanks

Thank you Van Shev, please consider the idea if you share a postman workspace user can set current value of the variables and get up and running in no time.

Hi Martedì you can configure prefix in Web server settings https://docs.axxonsoft.com/confluence/display/one20en/Configuring+the+Web-Server or leave it empty and don't use in API URL

Hi, navigating the docs and understand how to compose prefix can be pretty hard, https://docs.axxonsoft.com/confluence/display/one1en/Server+HTTP+API May I ask if creating a workspace for https://www.postman.com/ where we can set each own variables to get a quick start? i.e. I'd like to add a bookmark but the following return a 404, so how can I get the correct prefix? http://{{user}}:{{password}}@{{server_url}}/archive/media/{{server_pc_name}}/DeviceIpint.8/SourceEndpoint.video:0:0/contents/bookmarks/create

Thank you Drew Carpenter, I've added the script in the path but got no luck still got an empty list after restart of axxon-one. I'll open a ticket, best regards

According to the docs, custom script you wish to run, should be placed into <Axxon One installation directory>\UserScripts\ folder. For linux the path is /opt/AxxonSoft/AxxonOne/UserScripts Then you will be able to select the file via Executable files dropbox Please reach AxxonSoft Helpdesk for further assistance. https://support.axxonsoft.dev/jira/

Solved as I was already registered time ago, password reset solved. Any idea about the execution of the script on the server?