Authorizarion problem - Axxonone app

[Arron899]

currently im unable to use axxonnet or setup a direct connection to my axxonone vms

 

the axxonnet says "ERROR WHILE WORKING WITH AXXONNET" with nothing i can see in the logs

 

direct connections on the app just says "authorization problem"

 

does anyone have any ideas?

 

Thanks

[Van Shev]

Hi Arron 
please create task to our support at http://help.axxonsoft.com

[samuelharris]

Arron, when you say the logs show nothing, is that the app-side logs or the server-side ones? The generic AxxonNet error and the app's "authorization problem" may have different causes, so checking the VMS server logs around the connection attempt could separate a network path issue from an account/permission one. Also worth confirming whether direct connection uses the same credentials as AxxonNet. The support route above is likely the fastest way to get a definite answer.